My footswitches are doing the wrong thing
Preset mode rather than Stomp mode
Working as designedStep on MODE. Unlike the small HX Stomp this is a labelled switch, not a hidden button combo.
HX Stomp XL Cheat Sheet (Rev A)Reference
Reference
Troubleshooting
Indexed by what you notice, not by what the subsystem is called — because when something is wrong you know there's no sound, not that it's a routing problem.
4 of the 6 problems below are not faults. They are documented behaviour that looks like a fault, and they are marked working as designed. “Your unit is fine” is a useful answer and nobody publishes it.
I can't work out how to save
There is no save button
Working as designedPress HOME and ACTION together.
HX Stomp XL Cheat Sheet (Rev A)It won't power up, or it cuts out on my board
The supply cannot deliver 3 A
It needs 9 V at 3 A from one output. Use the supplied adapter.
HX Stomp XL Cheat Sheet (Rev A)I've run out of blocks
Stereo blocks cost double
Make anything mono that does not need to be stereo.
Helix 3.80 Owner's ManualSeparate Amp and Cab blocks
Use a single Amp+Cab block — two positions collapsed into one.
Helix 3.80 Owner's ManualIt sounds thin or fizzy
A cab block into a real guitar amp
Bypass the cab. Into a real amp and speaker you want no speaker simulation.
Helix 3.80 Owner's ManualUsing the RIGHT output alone
Working as designedUse L/MONO for a mono rig.
HX Stomp XL Cheat Sheet (Rev A)A parameter I expect isn't there
Three knobs cannot show everything
Working as designedPress ◀ PAGE ▶ in Edit view.
HX Stomp XL Cheat Sheet (Rev A)