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Reference
Reference

Troubleshooting

Indexed by what you notice, not by what the subsystem is called — because when something is wrong you know there's no sound, not that it's a routing problem.

5 of the 8 problems below are not faults. They are documented behaviour that looks like one, and they are marked working as designed.

There are no footswitches

The Axe-Fx III does not have any

Working as designed

It is driven from the front panel. Add an FC-6 or FC-12 over FASLINK II — one XLR cable, which also powers the controller.

Axe-Fx III Owner's Manual

A footswitch does something different from yesterday

You are in a different layout

Working as designed

Layouts are complete sets of footswitch functions and you step between them. Holding a switch usually moves you back.

Fractal Audio Footswitch Functions Guide

My guitar sounds thin or weak

It is plugged into a line input

Only Input 1 has the instrument front end. Inputs 2, 3 and 4 are line level.

Axe-Fx III Owner's Manual

There's hum going into my amp

A ground loop

Use a Humbuster cable from the quarter-inch output — TRS at the Axe-Fx end, TS at the amp. The wiring is built in and an ordinary cable simply does not use it.

Axe-Fx III Owner's Manual

A ground loop on the XLR side

Use the ground lift switch on the output.

Axe-Fx III Owner's Manual

There's a gap when I change sounds

You are changing presets where scenes would do

Working as designed

A preset change reloads the grid. Scenes load nothing and switch seamlessly — build song sections as scenes.

Axe-Fx III Owner's Manual
Scenes and channels

It won't let me add a block

The preset is out of CPU

Fractal let you build what fits rather than capping block types. Replace duplicate blocks with channels — four channels in one block cost far less than four blocks.

Axe-Fx III Owner's Manual
The grid and CPU

I lost my changes

The preset was never stored

Working as designed

An edited indicator lights as soon as you change anything. Press STORE. Changing preset with it lit discards everything, without a prompt.

Axe-Fx III Owner's Manual

Part of my chain isn't passing signal

A missing shunt

Working as designed

Empty grid slots do not pass signal on their own. Insert a shunt to bridge the gap.

Axe-Fx III Owner's Manual